Start with the scope, not the price
A monthly figure means nothing until you know what it buys. Ask for the areas in square metres, the task list per area, the visit frequency and the visit times. If any of those four is missing, the quotation cannot be compared to another one.
A contractor who quotes without measuring or walking the site is guessing, and the shortfall shows up two months in as reduced hours or missed areas.
Ask how the labour was calculated
Cleaning cost is mostly labour. You want to know how many cleaners are planned per visit, for how long, and who supervises them. If the labour basis is vague, the contractor retains the freedom to reduce it quietly.
- • Cleaners per visit and hours on site
- • Supervision arrangement and how often the supervisor attends
- • Who covers absenteeism, and how quickly
- • What happens during holidays and shutdowns
Separate routine work from periodic work
Daily cleaning keeps a site presentable. It does not reset it. Deep cleaning of ablutions, kitchens, floors and glass should appear as its own periodic item with its own frequency, so it is planned instead of triggered by a complaint.
Check how variations and additional work are handled
Sites change. What matters is whether additional work is identified and quoted, or absorbed silently until the contractor starts cutting elsewhere to fund it. Ask to see how a variation is recorded and approved.
Insist on records you can inspect
You will not witness most of the work. Completion notes per visit, recorded issues and a log of additional work give you something factual for review meetings and for reporting upward.
More guides
- What Facilities Managers Should Include in a Cleaning Scope of Work →
- Cleaning Contract Checklist for Residential Estates →
- Cleaning Services for New Property Developments →
- Commercial Cleaning vs In-House Cleaning →
- Cleaning Requirements for Shopping Centres →
- How to Evaluate Commercial Cleaning Quotations →
