Day attendance is not optional
An overnight clean is invisible by midday in a busy centre. Attended day cleaning for malls, entrances and public ablutions is what shoppers actually experience, and it should be scoped by hours and areas covered.
Frequency should follow footfall
Main courts, entrances and public ablutions carry the highest use and need the highest frequency. Service corridors, back-of-house and plant areas need far less. Flat frequency across a centre wastes money in one place and fails in another.
Public ablutions decide your reputation
More complaints come from ablutions than from anywhere else in a centre. Scope them with a stated servicing frequency during trading hours, consumable checks and a deep-clean cycle.
Don't forget the edges
- • Parking decks, bays and pedestrian walkways
- • Trolley bays and collection points
- • External paving, entrances and litter control
- • Service corridors, loading bays and bin areas
- • Internal glass, balustrades and lifts
After-hours work still matters
Machine floor work, detailed glass and periodic deep cleaning need an empty centre and drying time. Keep them as a scheduled after-hours item rather than squeezing them into trading hours.
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