Terms & Conditions

1. About these terms

These terms and conditions govern your use of the Broadway Affiliated website and the services we provide: contract and group staff transport, Cold Solutions mobile cooler and fridge hire, and commercial cleaning. By requesting a quotation, making a booking, or using our website, you agree to these terms.

Broadway Affiliated (Pty) Ltd operates from Fehrsen Street, Pretoria, and serves customers across Gauteng, South Africa.

2. Quotations

All quotations are prepared in writing and are valid for 7 days from the date issued unless the quotation states otherwise. Prices are quoted in South African Rand and include VAT where applicable.

A quotation is an offer and only becomes binding once we confirm your booking in writing. Verbal or telephonic estimates are indicative only.

3. Bookings and cancellations

Bookings are confirmed once you accept a written quotation or confirm a booking reference. Changes to dates, quantities or service details must be requested in writing and are subject to availability.

Cold Solutions hire: hire periods are calculated per calendar day or part thereof. Cancellations received in writing more than 24 hours before the scheduled delivery incur no charge; cancellations within 24 hours of delivery may be charged the delivery and collection fee.

Transport services: cancellation terms for contract and scheduled services are set out in your signed service agreement.

4. Payment terms & banking details

All amounts are quoted and payable in South African Rand (ZAR) and include VAT where applicable. Payments are accepted by electronic funds transfer (EFT) or verified bank deposit directly into our nominated business bank account. For the safety of our drivers and delivery crew, our personnel do not accept cash on delivery or on site unless pre-authorised in writing.

Cold Solutions hire and ad-hoc services: full payment (or any agreed deposit stated on your quotation) must reflect in our bank account prior to vehicle dispatch and equipment delivery. Equipment will not be released without cleared funds or verified proof of payment.

Contract transport and scheduled commercial cleaning services are invoiced according to your signed service level agreement and are payable within the term specified on each tax invoice.

Every payment must quote the official quotation or booking reference number (for example RQ-2026-XXXX or BA-CS-XXXXXX) as the bank payment reference. Proof of payment must be sent to accounts@broadwayaffiliated.co.za or via WhatsApp to 072 778 1459 before the scheduled delivery or collection.

Where an account remains unpaid past its due date, we reserve the right to withhold delivery, suspend ongoing services or retrieve hired assets, and outstanding balances past agreed terms may accrue statutory interest and reasonable legal collection costs.

5. Refunds

A full refund of prepaid amounts is given when a booking is cancelled in writing more than 24 hours before scheduled delivery, when a unit fails and we cannot supply a working replacement within a reasonable time, or when an overpayment or billing error is confirmed.

No refund is given for cancellations within 24 hours of delivery, for early return of equipment before the booked hire period ends, or where delivery cannot take place because of no site access or no compliant power supply.

Refunds may be withheld while equipment is unreturned, damaged, or the subject of a theft or hijacking incident, until the matter is settled.

Approved refunds are paid by EFT to the original payer within 5 to 7 business days.

6. Cold Solutions equipment

Hired coolers and fridges remain the property of Broadway Affiliated at all times.

Delivery and collection: Broadway Affiliated delivers, positions and collects every unit and asset. Customers may not collect, tow, transport or relocate any unit or asset themselves, and a delivered unit may not be moved to another location without our written approval.

Safety of the unit: from delivery until our collection, the customer is responsible for the safety and security of the unit, including at events. This includes safe positioning, connection to a compliant power supply, access control, supervision or guarding, and protection from tampering, damage or theft.

Theft and hijacking: if a unit is stolen or hijacked, the customer must immediately report it to the South African Police Service (SAPS), obtain a case number, and notify Broadway Affiliated immediately or within a maximum of 30 minutes of the incident occurring, providing that case number when informing us of the incident.

Customer liability: if a unit is stolen, or damaged beyond repair while on hire, the customer is strictly liable for the full replacement cost of the unit and its accessories, plus any outstanding fees which would have been due if the incident didn't occur. Customers are advised to insure hired equipment under their event or business cover.

Equipment must be available for collection in the condition delivered, fair wear and tear excepted. Repairable damage may be charged at repair cost.

Our cold units are hired for cooling and refrigeration purposes and are not medical devices; they must not be relied on to store medicines, vaccines or similar temperature-critical items.

7. Liability

We take reasonable care to deliver services safely and on time. To the extent permitted by South African law, our liability for any claim is limited to the value of the affected booking or hire period, and we are not liable for indirect or consequential losses.

Nothing in these terms limits liability that cannot lawfully be limited.

8. General

These terms are governed by the laws of the Republic of South Africa. If any provision is unenforceable, the remaining provisions stay in force.

Questions about these terms can be sent to admin@broadwayaffiliated.co.za.