Our Policies

Safety policy

1. General commitment — Safety applies to every Broadway Affiliated service line and every area where we operate: Transport Solutions, Cold Solutions, Commercial Cleaning Solutions, our offices, depots and all client sites. We operate in line with the Occupational Health and Safety Act, 1993 (OHSA) and related South African regulations. All staff — drivers, technicians, delivery crew and cleaners — are vetted, trained for their role and issued with appropriate protective equipment. Incidents must be reported to Broadway Affiliated within 24 hours, and theft or hijacking immediately or within 30 minutes.

2. Transport Solutions — Vehicles must be roadworthy, hold a valid Certificate of Fitness where required, be licensed for the passenger load carried and pass a pre-trip inspection daily. Drivers must hold a valid licence and Professional Driving Permit (PrDP), follow defensive driving practice, observe zero tolerance for alcohol and substances, and work within managed driving hours. Seatbelts must be worn where fitted, passengers may not stand or move around a moving vehicle, emergency exits must be kept clear, and the driver's instructions must be followed at all times.

3. Cold Solutions — Units are delivered, positioned and collected only by Broadway Affiliated; customers may not tow, move or relocate any unit. Units must stand on firm, level ground with wheels chocked and at least 1 metre clearance around vents. Power must come from a safe, earthed 220V/16A supply or an approved generator; overloaded or unsafe connections are not permitted. Interiors are sanitised before every hire and must be used for appropriate goods only. Theft, hijacking or tampering must be reported to SAPS and to Broadway Affiliated immediately or within 30 minutes, with the SAPS case number.

4. Commercial Cleaning Solutions — Cleaning chemicals are used, stored and labelled according to their Safety Data Sheets and are never mixed or left unattended. Wet-floor and caution signage is placed wherever work is in progress. Electrical cleaning equipment is inspected before use. Cleaners wear the required PPE, such as slip-resistant footwear, gloves and eye protection. Work at height is supervised and done with suitable ladders or access equipment, and biohazard or sharps waste is handled under dedicated procedures.

5. Operational areas & client sites — Our teams comply with each client's site rules, inductions, access controls and evacuation procedures. Low speeds are kept in depots, yards and client premises. Deliveries, collections and cleaning at public venues are scheduled and managed to limit contact with pedestrians and guests. Clients must tell us in advance of any known site hazards, and our staff may stop work where conditions are unsafe.

Passenger conduct

Passengers under the influence of alcohol or drugs, or behaving in a way that endangers others, may be refused travel. No smoking is permitted in any Broadway Affiliated vehicle.

Damage to vehicles caused by passengers may be recovered from the booking organisation or individual responsible.

Cold Solutions hire care

Broadway Affiliated delivers and collects every unit and asset. Customers may not collect, tow or relocate any unit themselves.

Hired coolers and fridges must be positioned on stable, level ground with safe access to a compliant power point. Do not overload a unit or block its ventilation. At events, the customer must keep the unit secured and supervised at all times.

If a unit is stolen or hijacked, open a case with SAPS immediately and notify Broadway Affiliated with the police case number immediately or within 30 minutes of the incident occurring. The customer is liable for full replacement costs and accrued hire charges.

Report any fault or damage as soon as it is noticed so we can arrange support, repair or replacement. Equipment must be ready for collection at the agreed end of the hire period.

Refund policy

Cancel in writing more than 24 hours before delivery for a full refund. Late cancellations may be charged the delivery and collection fee; early returns are not refunded.

Approved refunds are paid by EFT within 5 to 7 business days. Refunds may be held while equipment is unreturned, damaged, or under a theft or hijacking investigation.

Payment terms

Payment is by EFT or verified bank deposit into our nominated business bank account only. Our personnel do not accept cash on delivery or on site unless pre-authorised in writing.

Cold Solutions hire: full payment (or the agreed deposit stated on your quotation) must reflect in our account before dispatch and delivery. Quote your quotation or booking reference (for example RQ-2026-XXXX or BA-CS-XXXXXX) as the payment reference and send proof of payment to accounts@broadwayaffiliated.co.za or via WhatsApp to 072 778 1459.

Our official banking details are set out in our Terms & Conditions.

Cleaning site rules

Our cleaning teams follow a written scope of work agreed for each site. Sites must provide safe access, working power and water points where the scope requires them.

Valuables and sensitive documents should be stored securely before cleaning takes place. Incidents or damages on site must be reported to our office within 24 hours.

Complaints and disputes

If something goes wrong, contact us on 087 012 6157, on WhatsApp 072 778 1459, or by email at admin@broadwayaffiliated.co.za. We acknowledge every complaint within one business day and aim to resolve it within five business days.

If a dispute cannot be resolved directly, either party may approach the applicable South African consumer or alternative dispute-resolution forum.