Define the common property precisely
Work from the common-property register, not from memory. Clubhouse, hall, gym, public ablutions, guardhouse, pathways, entrance features, parking, verges and refuse points each need to be in or out of the scope in writing.
Private units are never part of an estate cleaning contract. Keeping that line explicit prevents residents from requesting household work from the estate's contractor.
Agree the hours residents will tolerate
Blowers, sweepers and machinery cause more complaints than dirt does. Fix the permitted hours for noisy work in the scope, and keep early-morning work away from residential frontage where possible.
Combine interiors and grounds under one supervisor
Splitting shared facilities from grounds creates a gap that neither contractor owns. One scope and one supervisor for both keeps the estate standard consistent from the gate to the clubhouse.
Insist on records trustees can present
Trustees have to report to members. Visit notes, logged issues and a record of additional work turn a cleaning contract into something reportable rather than something defended from memory.
- • Visit records per service day
- • Logged damage and maintenance issues
- • Additional work quoted and approved separately
- • A named supervisor and escalation contact
More guides
- How to Choose a Commercial Cleaning Contractor in Gauteng →
- What Facilities Managers Should Include in a Cleaning Scope of Work →
- Cleaning Services for New Property Developments →
- Commercial Cleaning vs In-House Cleaning →
- Cleaning Requirements for Shopping Centres →
- How to Evaluate Commercial Cleaning Quotations →
