Write standards you can inspect
"Clean and tidy" cannot be inspected. "Bins emptied, floors mopped, internal glass spot-cleaned, ablutions serviced twice daily" can. Quality assurance begins in the scope, not in the review meeting.
Use the supervisor as the first line
A named supervisor who signs off each visit catches problems before you do. Where supervision is thin, quality drifts long before anyone reports it.
Keep records that survive staff changes
- • Completion notes per visit
- • Issue log with dates and locations
- • Photographs for before-and-after work where relevant
- • Additional work quoted, approved and completed
- • Attendance against the planned staffing
Set a review rhythm
A short monthly review against the records, plus a quarterly scope review, catches drift early. Annual reviews only tell you how long a problem has been running.
Treat recurring issues as scope problems
If the same area fails every month, the frequency or the labour allowance is wrong. Re-scoping that area is more effective than another warning letter.
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